Shipping Information

At GlobexTrust Store, we work with trusted suppliers and fulfillment partners to deliver products directly to our customers. Processing times may vary depending on the product and supplier location.

Order Processing

• Orders are typically processed within 1–5 business days after payment confirmation.

• Customers will receive order updates and tracking information when available.

Delivery Times

• Available in Kenyan store: 3–10 business days

• International Orders:45–50 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, public holidays, or other unforeseen circumstances.

Shipping CostsShipping costs are calculated at checkout based on the destination, product type, and shipping method selected.

Order TrackingWhere available, tracking details will be sent to the email address provided during checkout.

Questions?If you have any questions about your order or delivery, please contact our support team through the Contact Us page or email us at kate@globextrust.store.

• Return & Refund Policy

  At GlobexTrust Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

  Returns

  • Return requests must be submitted within 14 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.

  • Certain items may not be eligible for return due to hygiene, customization, or supplier restrictions.

  Damaged or Incorrect Items

  If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue. We will work with you to arrange a replacement or refund where appropriate.

  Refunds

  • Approved refunds will be processed to the original payment method.

  • Refund processing times may vary depending on your bank or payment provider.

  • Shipping fees are generally non-refundable unless the error was caused by us.

  Exchanges

  We may offer exchanges for eligible products depending on stock availability.

  Contact Us

  For return or refund requests, please contact us at:

  Email: kate@globextrust.store

  We aim to respond to all customer inquiries as quickly as possible and provide a fair resolution.

Product Information

At GlobexTrust Store, we carefully select products that combine quality, style, and value. Product specifications, materials, sizing, colours, and features may vary by item and are listed within each product description.

Why Shop With Us?

• Quality products from trusted suppliers

• Competitive pricing

• Secure online checkout

• Reliable order tracking where available

• Dedicated customer support

Before OrderingPlease review the product description, sizing information, and available options carefully before placing your order. If you have any questions, our support team will be happy to assist.

Need Help?Contact us at kate@globextrust.store for product inquiries, order support, or additional information.